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Returns & Refunds

Refund & Return Policy

Effective Date: June 2025 | Karma Sugandhit

Important Notice — No Return Policy

For hygiene and safety reasons, we do not accept returns once a fragrance product has been delivered and opened. Please review the product and order details before opening.

Exception: If you receive a damaged or defective product during transportation, we will replace it at no cost to you.

1. Return Policy

Karma Sugandhit follows the return and refund terms described below:

Opened fragrance products cannot be returned if the packaging or contents have been used, damaged, or altered
This complies with Government of India regulations for personal care products
Product quality cannot be guaranteed once the tamper-proof seal is broken

The following are NOT eligible for return:

Opened products (broken seal)
Products used even partially
Products returned after 48 hours of delivery
Products without original packaging
Change of mind returns
Products purchased during sale/clearance

2. Replacement Policy — Damaged Products

We WILL replace your product if:

Product is damaged during transportation (broken, leaked, crushed)
Wrong product delivered
Product is expired at the time of delivery
Tamper-evident seal is broken at the time of delivery (not by you)

How to claim replacement:

Contact us within 24 hours of delivery
Send clear photos/video of the damaged product and packaging
Email to support@karmasugandhit.com with Order ID
Our team will verify and process the replacement within 2-3 business days

3. Refund Policy

Situation	Resolution	Timeline
Order cancelled before dispatch	Full refund	5-7 business days
Payment failed but amount debited	Full refund	3-5 business days
Duplicate payment charged	Full refund of duplicate	3-5 business days
Order not delivered (courier lost)	Refund or replacement	7-10 business days
Wrong product delivered	Replacement at no additional product charge	3-5 business days

*Refunds are processed to the original payment method. UPI/Card refunds typically appear within 5-7 business days depending on your bank.

4. Cancellation

Orders can be cancelled within 2 hours of placement
Once the order is dispatched, cancellation is not possible
To cancel, contact support immediately with your Order ID
Prepaid order cancellations will be refunded within 5-7 business days

5. COD Orders

For Cash on Delivery orders, refunds are processed via bank transfer or UPI
Please share your bank account details when claiming a refund
COD cancellations after dispatch may incur a handling charge of ₹50

Raise a Complaint

support@karmasugandhit.com

+91 94594 11141

Please mention your Order ID for faster resolution. Our team responds within 24 business hours.