Privacy Policy

1. Introduction

Karma Sugandhit ("We", "Karma Sugandhit", "Company") operates the website karmasugandhit.com and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our website, you consent to the practices described in this policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

3. How We Use Your Information

• To process and fulfill your orders
• To send order confirmation, shipping updates, and invoices via email/WhatsApp
• To respond to customer support queries
• To send promotional offers (only with your consent)
• To improve our website and product offerings
• To prevent fraud and ensure transaction security
• To comply with legal obligations

4. Sharing of Information

We do not sell, trade, or rent your personal information. We may share data with:

• Payment Gateway (Cashfree): To process secure payments
• Logistics Partners: BlueDart, Delhivery, DTDC for order delivery
• Communication Services: For WhatsApp/email notifications
• Legal Authorities: When required by law or court order

5. Cookies

We use cookies to enhance your experience. Types of cookies used:

• Essential cookies: Required for shopping cart and login functionality
• Analytics cookies: To understand how visitors use our website
• Marketing cookies: To show relevant ads on other platforms

You can control cookies through your browser settings.

6. Data Security

We implement industry-standard security measures including SSL encryption, secure servers, and regular security audits. However, no internet transmission is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

7. Your Rights

• Access your personal data we hold
• Request correction of inaccurate data
• Request deletion of your account and data
• Opt-out of marketing communications
• Lodge a complaint with relevant authorities

To exercise these rights, email us at support@karmasugandhit.com

8. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from minors. If you believe your child has provided us information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the new policy.